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About Katrina

Iʻm currently the Experience Manager for Client Experience (CX) at Central Pacific Bank in Honolulu, Hawaiʻi, recently named Best Bank in Hawaiʻi by Forbes Magazine. I strategize and lead CX at the enterprise level across all digital, call center, and branch experiences at 27 locations across the state (including our neighbor islands!).

Previous to this role, I was a Lead UX Research, Vice President at JPMorgan Chase. I led research for several products on the Chase app and desktop experience, from investments, travel, navigation, and more.

I’ve worked with small businesses, legacy companies, and most notable in financial tech. I worked at TransUnion where I identified design research strategies to make credit education accessible to all, and Angi (formally known as Angie’s List) where I researched home ownership. I'm especially passionate about using design to earn customers’ trust and use it for good.

I have a masterʻs in education, and, as an educator, I love teaching and mentoring. I pride myself in putting the user at the center of the process and prioritizing actionable research recommendations that teams can implement immediately.

 
 
Katrina under water in a dry suit

3 Fun Facts About Katrina

  • I love the water— from swimming (cage-free!) with sharks on the North Shore to snorkeling between continents in Iceland

  • My leg press PR is 475lbs, but don’t ask me to arm wrestle

  • The #1 artist on my Spotify Wrapped is Kehlani